SERVICE
Need Service? Call 847-705-5086 or email us at support@customresidential.com
We’re Here to Take Care of and Support Every Client of Ours!
Custom Residential Systems is proud to provide our clients with customized and tailored support packages.
Support Plan
| 24/7/365 - Enhanced Proactive and Reactive (Parasol/Self) $599.99 Annually + Customized Maintenance Package | |
|---|---|
| Details | |
| Powered by | CRS and our Partnership with Parasol |
| Requirements | Annual Maintenance and Monitoring Contract |
| Request Support | Contact Parasol via Phone, Text, Chat or Email (via your dedicated private email/phone number) we are informed and involved at esclation point |
| Response | Immediately action taken by Parsol; escalated to CRS if not resolved |
| Priority Scheduling | |
| Billing | |
| Remote | Deducted from Maintenance at prepaid discounted rate |
| Onsite | |
| After Hours | |
| 24/7/365 - Essential Reactive Only (Self Initiated w/ Parasol) $335.99 Annually + Customized Maintenance Package | |
|---|---|
| Details | |
| Powered by | CRS and our Partnership with Parasol |
| Requirements | Annual Maintenance and Monitoring Contract |
| Request Support | Contact Parasol via Chat, Text or Email (via your dedicated private email/phone number) we are informed and involved at esclation point |
| Response | Action taken by Parasol after you intitiate; esclated to CRS if not resolved |
| Priority Scheduling | |
| Billing | |
| Remote | Deducted from Maintenance at prepaid discounted rate |
| Onsite | |
| After Hours | |
| Monday to Friday 8:00 AM - 4:30 PM Only Self initiated with CRS No Annual Cost - Pay As You Go | |
|---|---|
| Details | |
| Powered by | CRS Only |
| Requirements | None |
| Request Support | |
| Billing | |
| Remote | $62.50/half hour, half hour minimum |
| Onsite | $62.50/half hour, half hour minimum |
| After Hours | N/A *** |
*** CRS will make limited exceptions for life safety issues.
Support Plan
| 24/7/365 - Enhanced Proactive and Reactive (Parasol/Self) $599.99 Annually + Customized Maintenance Package | 24/7/365 - Essential Reactive Only (Self Initiated w/ Parasol) $335.99 Annually + Customized Maintenance Package | Monday to Friday 8:00 AM - 4:30 PM Only Self initiated with CRS No Annual Cost - Pay As You Go | |
|---|---|---|---|
| Details | |||
| Powered by | CRS and our Partnership with Parasol | CRS and our Partnership with Parasol | CRS Only |
| Requirements | Annual Maintenance and Monitoring Contract | Annual Maintenance and Monitoring Contract | None |
| Request Support | Contact Parasol via Phone, Text, Chat or Email (via your dedicated private email/phone number) we are informed and involved at esclation point | Contact Parasol via Chat, Text or Email (via your dedicated private email/phone number) we are informed and involved at esclation point | |
| Response | Immediately action taken by Parsol; escalated to CRS if not resolved | Action taken by Parasol after you intitiate; esclated to CRS if not resolved | |
| Priority Scheduling | |||
| Billing | |||
| Remote | Deducted from Maintenance at prepaid discounted rate | Deducted from Maintenance at prepaid discounted rate | $62.50/half hour, half hour minimum |
| Onsite | $62.50/half hour, half hour minimum | ||
| After Hours | N/A *** | ||
*** CRS will make limited exceptions for life safety issues.