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SERVICE

Need Service? Call 847-705-5086 or email us at support@customresidential.com

We’re Here to Take Care of and Support Every Client of Ours!

Custom Residential Systems is proud to provide our clients with customized and tailored support packages.

Support Plan

24/7/365 - Enhanced

Proactive and Reactive (Parasol/Self)

$599.99 Annually + Customized
Maintenance Package
Details
Powered by CRS and our Partnership with Parasol
Requirements Annual Maintenance and Monitoring Contract
Request Support Contact Parasol via Phone, Text, Chat or Email
(via your dedicated private email/phone number)

we are informed and involved at esclation point
Response Immediately action taken by Parsol; escalated to CRS if not resolved
Priority Scheduling
Billing
Remote Deducted from Maintenance at prepaid discounted rate
Onsite
After Hours
24/7/365 - Essential

Reactive Only (Self Initiated w/ Parasol)

$335.99 Annually + Customized
Maintenance Package
Details
Powered by CRS and our Partnership with Parasol
Requirements Annual Maintenance and Monitoring Contract
Request Support Contact Parasol via Chat, Text or Email
(via your dedicated private email/phone number)

we are informed and involved at esclation point
Response Action taken by Parasol after you intitiate; esclated to CRS if not resolved
Priority Scheduling
Billing
Remote Deducted from Maintenance at prepaid discounted rate
Onsite
After Hours
Monday to Friday
8:00 AM - 4:30 PM Only


Self initiated with CRS

No Annual Cost - Pay As You Go
Details
Powered by CRS Only
Requirements None
Request Support support@ customresidential.com

847-705-5086
Billing
Remote $62.50/half hour,
half hour minimum
Onsite $62.50/half hour,
half hour minimum
After Hours N/A ***

*** CRS will make limited exceptions for life safety issues.

Support Plan

24/7/365 - Enhanced

Proactive and Reactive (Parasol/Self)

$599.99 Annually + Customized
Maintenance Package
24/7/365 - Essential

Reactive Only (Self Initiated w/ Parasol)

$335.99 Annually + Customized
Maintenance Package
Monday to Friday
8:00 AM - 4:30 PM Only


Self initiated with CRS

No Annual Cost - Pay As You Go
Details
Powered by CRS and our Partnership with ParasolCRS and our Partnership with ParasolCRS Only
Requirements Annual Maintenance and Monitoring ContractAnnual Maintenance and Monitoring ContractNone
Request Support Contact Parasol via Phone, Text, Chat or Email
(via your dedicated private email/phone number)

we are informed and involved at esclation point
Contact Parasol via Chat, Text or Email
(via your dedicated private email/phone number)

we are informed and involved at esclation point
support@customresidential.com

847-705-5086
Response Immediately action taken by Parsol; escalated to CRS if not resolvedAction taken by Parasol after you intitiate; esclated to CRS if not resolved
Priority Scheduling
Billing
Remote Deducted from Maintenance at prepaid discounted rateDeducted from Maintenance at prepaid discounted rate$62.50/half hour,
half hour minimum
Onsite $62.50/half hour,
half hour minimum
After Hours N/A ***

*** CRS will make limited exceptions for life safety issues.