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Customer Reviews

We care about our customers, and they care about us. Check out their amazing reviews!

  • Custom Residential did an outstanding job for our new home. From Sam’s careful consultation, listening to our needs and recommending the best solution—to the installation teams expertise and care we are very pleased with our system.

    Jack, Libertyville, IL
  • Custom Residential Systems worked seamlessly with our general contractor and electricians in our newly renovated home in installing panelized lighting, audio/video, security and an easy to use control system. They provided options, recommendations and guidance through each phase of our project. We are very pleased with the systems installed and our working relationship with Custom Residential Systems.

    Hea, Oak Park, IL
  • Our experience with Custom Residential Systems was outstanding. They installed both an alarm system and computer network for me as well as the installation of several high-end TVs, insuring that all installations were working as intended. Their personnel are consistently professional, responsive, and courteous. I highly recommend them.

    Dale, Northbrook, IL
  • Sam and the team from Custom Residential have provided exceptional service to me for over 15 years. They are ALWAYS very responsive and professional, with strong technical skills to assist with all of our needs around home security. I strongly recommend them for high quality work.

    Jay, Northbrook, IL
  • Great to work with. Received outstanding explanation of prospective work to be done at my home from Sam Hamby. Support team has been very responsive and thorough. Would recommend CRS to others!

    LM Hinsdale, IL
  • The team at Custom Residential has been top-notch over the years, from the start when we built our house to upgrades and ongoing support. Excellent technical and customer service, and would recommend them to anyone looking to level-up their home audio, video, networking, and high-speed internet access.

    Richard, Chicago, IL
  • Custom Residential has been an integral part of our home safety since 2011. The equipment is sure fire and gives us peace of mind while home and away. We have added features throughout the years and Sam and his crew always offer great solutions, quick service and a custom touch.

    CAA Western Springs, IL
  • I have been a client of Custom Residential for more than 8 years. The entire staff is excellent. From scheduling to service to payment the service is seamless. The results are excellent. We use the Control 4 system and could not be more pleased with our system thanks to Custom Residential.

    Arnie, Chicago, IL
  • Every member of the CRS team from on the ground tech support to administrative assistance are not only knowledgeable, but personable as well. We’ve always come away with a positive experience.

    Bill & Sue, Chicago, IL
  • For us, the most pleasing aspect of Custom Residential’s offering is the speed and quality of in-home service. Whenever we have a question or need a house call, they are quick to respond and, when necessary, quick to get onsite with qualified technical support. They know the system well and are therefore efficient in addressing whatever needs we may have.

    Wayne, Chicago, IL
  • We highly recommend Custom Residential. They have been great partners in setting up and maintaining all our home technology. Whenever we need help they are prompt and efficient. We don’t know what we would do without them.

    Dan, Chicago, IL
  • Custom Residential Systems has been our go to low voltage partner for 15 years. They understand timelines, have partnered successfully with other trades to provide solutions to our clients and have continued to provide us with confidence that projects will be delivered on time, on budget and functioning as promised.

    Jim (Builder), Chicago, IL
  • Custom Residential provided a solution to improve the wireless coverage in our home. They were timely and professional and I would highly recommend them.

    Jerry, Mount Prospect, IL
  • Custom Residential Systems has been both responsive and efficient both in our installation and setup, and thereafter the system simply works as promised!

    FLD, Winnetka, IL
  • The Custom Residential team has supported our home audio/visual needs for 15 plus years. The team is always knowledgeable, responsive, and always provides an overall positive customer experience.

    Patrick, North Barrington, IL
  • We highly recommend Custom Residential.. They have gone above and beyond to help remedy our technology issues which can sometimes be daunting in a high rise building. They are always available either by phone email or an in person visit.

    Stuart, Chicago, IL
  • Look no further for a home systems provider! I’ve been a client of Customer Residential Systems for 10 years. As the head of my account, Anthony has never wavered in providing me exceptional service that is always in timely manner while patiently educating me on the fine points of tech systems and keeping me updated on innovations. For every project, Anthony consistently goes above and beyond by exceeding expectations while remaining thoughtful and honest every step of the way. Not only is Anthony extremely proficient in tech systems, but his breadth of knowledge outside of technology is what sets him apart as the unsurpassed multi-subject expert he is. Khanh is another Custom Residential gem who mirrors Anthony’s diligence by always providing superior service in a reliable and considerate manner while completing a job to it’s perfect end and never leaving one wire hanging out.

    Heather, Chicago, IL
  • The services that Custom Residential offered during our remodel was the exact final touches we were looking for. We now have an integrated alarm, camera, TV and sound system throughout our home that can be controlled from anywhere. The products and hardware that were recommended are superior in quality, which gives me the confidence I have the best of the best. The customer service and communication from start to finish was outstanding, and the ongoing support afterwards is a necessity knowing they have the best interest in maintaining my system. I highly recommend Custom Residential.

    Christopher, Naperville, IL
  • Custom Residential Systems originally installed a Control 4, network, and security/surveillance system in my home 8 years ago. Over time, we have gradually added to it/enhanced it and have always come back to CRS. They are knowledgeable about the industry, recommend products based on our needs (not just pushing additional products we originally thought we needed) and have continued to provide great service and support – including on nights and weekends. We have recommended the team to our friends and family and we have not regretted it.

    Elizabeth, Geneva, IL
  • We worked with Custom Residential to install our alarm system and all the low voltage when we were building our home in 2015. In the years since, as we’ve cut the cord and upgraded our systems – Custom Residential has been our go to partner for getting things sorted and done right. The technical team is superb, knowledgeable, and friendly – and every time we call, they treat you like a real person and are incredibly helpful and responsive. We trust Custom Residential and couldn’t recommend them more highly.

    Matt, Libertyville, IL
  • We chose to install a wired music system to replace wireless speakers due to the music constantly cutting out because of wifi outages during business hours. Working with Custom Residential Systems was seamless from start to finish. The design team came to my office to lay out the best strategy for quality sound. The install team was efficient and meticulous with speaker placement and clean up. We are very pleased with the uninterrupted music streaming.

    Sage Healing Collective, Saint Charles, IL